Refund policy

Refund Policy

Every StretchEase order is covered by our 30-day money-back guarantee. Use your gear at home, and if it is not right for you, you can return it for a refund within 30 days of delivery.

How to return an item

• Email us at hi@stretchease.com.au with your order number within 30 days of delivery.
• We will reply with the return address and instructions.
• Pack the item securely and send it back with tracking, so we can follow its progress.

Refunds

Once your return arrives, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Bundles

Bundles can be returned in full for a refund of the price paid. If you would like to return part of a bundle, contact us and we will work out the refund for you.

Faulty or damaged items

If an item arrives faulty or damaged, or develops a fault, email us at hi@stretchease.com.au with your order number and a photo. We will arrange a replacement or refund and cover the return postage.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day guarantee is in addition to these rights.

Contact us

StretchEase, 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Email: hi@stretchease.com.au.